Deviations, improvement suggestions and actions
When a problem recurs, you need to see what happened and what you did about it. AmpliFlow is software for managing procedures, responsibilities and follow-up. Its deviation tool keeps the report, decision, actions and follow-up together in one case. You can also submit improvement suggestions and flag risks.
"The biggest value of the certification is really the structure for employees and how we can manage our 'internal headache'."
Adapt the form to what you need to follow up
Handle deviations, customer complaints, improvement suggestions, risk observations, near-misses and accidents as structured cases. Create forms with questions that fit each type, from registration through analysis, implementation and verification.
A risk observation need not describe a problem that has already occurred, and an improvement suggestion need not arise from a deviation. You decide what needs investigation and action. For a deviation, record which process it concerns.
Investigate near-misses and accidents
Use a deviation form for near-misses and accidents. Describe the event, assess consequences with your chosen grading categories, investigate the cause and assign actions. Check the result at the workplace and record the outcome before closing the case.
Follow a near miss in the AmpliFlow demo through reporting, analysis, actions and follow-up.
1. Report and clear the walkway
Hannah catches her boot on a temporary cable at commissioning bay C2 but regains her balance without falling. Omar stops use of the supply and removes the cable from the walkway. The outcome is People health and safety 1, No harm. A fall and injury are recorded separately as a potential consequence.
Show grading, process, date and coordinator
2. Investigate why the cable was there
Priya and Omar identify two gaps: no planned cable route and no owner for checking the walkway after setup changes. The analysis does not blame the person walking. They set success criteria: a clear walkway, a revised pre-start check and five days of checks with an independent observation.
Show analysis method, checks and owner
3. Assign and carry out the actions
Omar routes the cable outside pedestrian access and demonstrates the check to operators. Priya revises the setup sheet and pre-start check to require a clear walkway and a named person to check it. The target date is 9 October 2026.
Show completed tasks, target date and owner
4. Check the result and close the case
Hannah follows up the result. Checks show clear walkways across the three bays and the case closes as Resolved fully. The pre-start check continues after every setup change.
Show decision, verifier and closure: Resolved fully
Report, act and review the result
Make it easy to describe what happened
Use forms with questions that fit the case. A colleague describes the event, idea or observation, and the person investigating can add to the report. For deviations, link the case to the process where the problem was found and where it originated.
Assign the actions
Describe the cause and what you want to change. Assign tasks to the colleagues involved and follow the case status from reporting through analysis, implementation and verification.
Read what you did last time
Record what the follow-up shows and why the case is closed. If the problem recurs, you can return to the cause, actions and result in the earlier case.
Put colleagues' improvement suggestions to use
A colleague describes what could work better, such as waste, waiting times or a cumbersome task. They do not need a ready-made solution to submit a suggestion. Assess the idea and decide what to try.
Record the result and the reason for closing the case. Even when a suggestion is postponed or not implemented, the decision remains available to explain to anyone who asks.
Assign actions and check the result
Give each task an owner and describe what needs to be done. The assigned colleague marks it complete, and you can see what remains with the background kept in the case. Then record the action's result during verification before closing the case.
Tasks also exist in action plans for goals and measurements and for controls. Projects can bring together tasks with owners and dates.
Questions about cases and actions
Can we use different forms for different types of cases?
Where are actions created in AmpliFlow?
How is a completed action verified?
Do you need human expert help?
Use the software to build your management system yourselves, or get help with setup and implementation. We agree the scope of that help before you decide.
Software only
your team sets up and leads the work.
Implementation support
Mini includes Swedish-speaking software support and introductory training. Midi provides project leadership, and with Maxi we build the management system with you. Midi and Maxi include migration of files at no extra migration charge.
Your team still coordinates its part of the work, and management makes the business decisions.
AI help and human expertise
Optional AI help lets you write and edit drafts that you review yourselves. Our human experts can help with assessments, priorities and questions where you need experience.
See what the optional AI can help withCompare pricing and our Mini/Midi/Maxi support levels.
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We show how a report or idea becomes a case with tasks and follow-up, and answer questions about your forms. Consulting support is optional.