Does your next client require ISO certification?
AmpliFlow helps staffing and recruitment companies get started and prepare for certification. Gather procedures, competence and follow-up in one system. Lead implementation yourselves or choose help from our consultants.
Staffing and recruitment companies using AmpliFlow
Quality, occupational health and safety, and information security in one system
A client's certification requirement may be the reason to start. But your procedures also need to work when you accept an order, onboard a consultant or review an assignment.
- ISO 9001 – quality: clear agreements with clients, procedures for delivery and follow-up when something goes wrong.
- ISO 45001 – occupational health and safety: identify risks and incidents, assign actions and follow them up with the people affected.
- ISO 27001 – information security: review how you handle candidate and client information and which procedures and safeguards you need.
In AmpliFlow you can use the same tools for documents, risks and follow-up. If you want help preparing for certification, we'll review what you already have in place and what needs developing.
Competence is essential in staffing and recruitment
Review your assessments per person and planned and completed training. Compare them with the client's assignment description to identify training or support needs before the consultant starts.
An ISO 9001 example: an assignment requires a particular inspection method. Review the competence-matrix assessment and completed training records. If practical experience is missing, plan mentoring and then assess how the method is used on the assignment. You have information for deciding whether the consultant can take the task independently or needs further support.
If the client changes the tasks, you can return to the same information. Review what the change means for the consultant and what needs to be added.
Give consultants a clear start at the client company
Consultants need to know which tasks the assignment includes, which procedures apply and who to ask for help. Agree with the client who will deliver each briefing so you can address gaps before the assignment starts.
Document the agreed briefings in an AmpliFlow checklist. Record what you have covered and what remains. This gives you information to review with both the client and the consultant, even if a different colleague takes over follow-up.
If a gap is discovered, you can report a deviation, document the investigation and assign actions. Follow up with the client and consultant to see whether the problem has been resolved.
When an assignment didn't go as agreed
A client calls about a missed induction. What was missing, who will address it and how do you prevent it happening again?
In AmpliFlow you can document the complaint as a deviation, investigate the cause and assign actions. Record what you changed and what follow-up showed, so the next induction can be better.
Do you need ISO certification?
Read about the standards and see how you can use AmpliFlow in your role.
Questions from staffing and recruitment companies
What does the competence matrix show?
How do we document cooperation with the client?
Can we report issues found at a client site?
What do we do when a client requires an ISO certificate?
Do we need implementation help?
What does your next client require?
Bring your client's question to a free, no-obligation conversation. We'll discuss where you are today, show you the software and talk about where you'd like help. You don't need to know ISO terminology or have a finished plan.