Labs Support
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How can we help you?

Search our FAQ or contact us directly.

Email

support@ampliflow.com

Business days 08–17 CET

Support Hours

Mon–Fri 08:00–17:00

Central European Time (CET/CEST)

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User Guides

Step-by-step guides to help you get the most out of AmpliFlow.

Permissions

Assign permissions

Learn how to assign and manage permissions in AmpliFlow step by step.

4 min

Permission control for staff appraisals

How permission control for staff appraisals works with roles, manager relationships and ownership.

12 min

Permissions and roles in AmpliFlow

Permissions in AmpliFlow are controlled through roles. Learn how roles, teams and feature-specific permissions work.

6 min

Permissions for folders, pages and files

Learn how permission inheritance works and how to set unique permissions on folders, pages and files in AmpliFlow.

8 min

Features

Competency matrix overview

The competency matrix in AmpliFlow helps you plan and follow up on competencies across the organization.

3 min

Feature management in AmpliFlow

Learn how to activate and manage features in AmpliFlow as an administrator. Overview of all available modules.

20 min

Data Management

Import customer registry to AmpliFlow

Step-by-step guide for importing customers from another system to AmpliFlow using Excel.

4 min

Integrations

Install the AmpliFlow app for Microsoft Teams

Guide for how you as a Microsoft 365 administrator install the AmpliFlow app for Microsoft Teams in your organization.

5 min

Authentication

Log in and change password

How to log in to AmpliFlow via a web browser and change your password.

2 min

Log in and change password in Microsoft Teams

How to log in to AmpliFlow via the Microsoft Teams app and change your password.

2 min

Set up SSO login

Step-by-step guide for setting up SSO login (Single Sign On) with Microsoft Entra ID in AmpliFlow.

5 min

Latest updates

The latest improvements and news in AmpliFlow.

View all updates

Frequently Asked Questions

How quickly will I get a response from support?
We respond to support requests during business hours, Mon–Fri 08–17 CET.
How do I reset my password?
Click "Forgot password" on the login page. You will receive an email with a link to create a new password. The link is valid for 24 hours.
Can I get help with onboarding?
Yes, all new customers have access to onboarding support. Contact us to book a walkthrough of the system.
How do I add new users?
Go to Settings > Users > Add user. Enter the name and email address, and an invitation will be sent automatically.
Which browsers are supported?
AmpliFlow works best in modern browsers: Chrome, Firefox, Safari, and Edge. We recommend always using the latest version.
How do I create a deviation?
Click "+ New" in the menu and select "Deviation". Fill in the description, choose a category, and assign a responsible person. You can also create deviations directly from checklists.
Can I customize workflows?
Yes, you can configure custom statuses, categories, and workflows for deviations, actions, and documents. Go to Settings to customize according to your needs.
How does document management work?
Upload documents, set version and approvers. When the document is approved, it is published automatically. Old versions are saved and searchable.
Where do I find the audit log?
Every object has an activity log that shows all changes. Click on the object and scroll down to "Activity" to see the history.

Submit a request

Can't find the answer? Describe your issue and we'll get back to you.

Need more help?

Email us at support@ampliflow.com