Public sector: follow goals with more than a status label

A goal can be marked as in progress without showing what the organization has achieved. Leadership then lacks the information to decide what needs to change. AmpliFlow is software for gathering goals, owners, measurements and actions. Owners record results so you can assess the outcome and discuss the next action at the review.

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Some of the organizations using AmpliFlow.

Follow up the goal with measurements and comments

You have marked a goal as in progress, but there are no measurements or an owner who can explain the result. Gather goals and subgoals with owners, status and measurements so you have the information for the next review.

An ISO 9001 example: the organization wants to shorten response times for resident enquiries. The owner records the month's measured response time in KPIs and comments on the outcome. Leadership compares it with the target and assigns a colleague to try a clearer handover procedure where delays arise. The next period's measurement helps assess whether to keep or change the procedure.

The person following up records a measurement value, date and comment on the outcome. Compare the result with the goal and review the actions together. You set the status and assess what needs to change.

Describe responsibility between functions

When several parts of the organization contribute, handovers need to be understandable. Process maps show activities and which people or teams take part.

Keep related procedures in Pages so colleagues can find the description when they need it.

Do you need ISO certification?

Read about the standards and see how you can use AmpliFlow in your role.

ISO standards

For your role

Questions from public sector organizations

What you typically wonder before getting started.

Does the entire municipality need to be certified at once?

For ISO 9001, you determine the quality management system's scope based on operations, services and relevant requirements. A scope limited to one department also needs to account for processes and dependencies affecting the services.

Does Swedish procurement law require us to be ISO-certified?

Sweden's Public Procurement Act (LOU) does not impose a general requirement for a municipality or agency to be ISO-certified. It regulates, among other things, how a contracting authority may request certificates concerning suppliers' quality assurance and environmental management. Rules on equivalent certificates and, under certain conditions, other evidence also apply.

What does Sweden's Cybersecurity Act mean for municipalities and regions?

Municipalities, regions and municipal federations fall within the Act's scope, subject to its stated exceptions. Duties include risk-based security measures, incident handling and training for management. AmpliFlow can support documentation of risk assessments and procedures, but does not implement your technical security measures or report incidents to the supervisory authority for you.

Can we work independently or get implementation help?

You can buy the software and lead implementation yourselves. Consulting and implementation support are optional. In the demo, we show the tools for the tasks you want to start with.

What do we need to prepare for an ISO audit?

Decide which standard and operations the audit will cover. For ISO 9001, you need to evaluate results, conduct internal audits and management reviews, and handle nonconformities, among other tasks. For ISO 27001, you also need to assess information security risks and select, justify and implement security controls.

What does AmpliFlow cost?

Pricing depends on your size and needs. Contact us and we will tell you more based on your situation.

Have more questions?

We are happy to have a conversation about your specific situation and what AmpliFlow can solve for you.

Want to bring goal follow-up together or clarify responsibilities?

We show the tools and discuss the tasks you want to start with. You can lead implementation yourselves or choose additional help.